ZOOM Academy
Welcome to the ZOOM International Training Academy. The listed training courses are for customers and partners of ZOOM International. Click on a course link below to log in and access the course material.
Note: Course participants must be pre-registered through their ZOOM sales representative. Please contact Training Support (training at zoomint.com) for further assistance.
Available Courses
The ZOOM Implementation Engineer for Genesys certification covers the complete Genesys Quality Management (GQM) installation procedure and configuration, from Operating System installation through GQM installation and CIM Contact Center integration, to user configuration and recording rule definition.
The ZOOM Implementation Engineer certification covers the complete ZOOM QM Suite installation procedure and configuration, from Operating System installation through QM Suite installation and Contact Center integration, to user configuration and recording rule definition.